Common Questions

When I try to run Open Fitness on my Palm, I get an error that says 'SQL ERROR'
When this happens, it is usually when you are attempting to use Open Fitness mobile edition for the first time. It usually means that the palm database required by Open Fitness has not been properly initialized. To fix this, perform the following steps...
  1. Run Open Fitness on your Palm.
  2. Open the Help menu by tapping on the application's title, or by pushing the menu button.
  3. Choose Clear All Tables, which will force the Open Fitness database to be re-created for you.
  4. Click OK on all of the messages that pop up.


When I try to set up syncing with the desktop, I get an error saying unable to locate database file.
Open Fitness Mobile edition and Desktop Edition communicate through a file called openfitnessmobile.mdb, which should be located inside of the Palm Desktop installation on your PC. When you get this error, it means the Open Fitness Desktop was not able to find this file, which could mean you installed Open Fitness on a different drive than the Palm Desktop software.

Locating the openfitnessmobile.mdb file If you know where the Palm Desktop software is installed (probably somewhere like C:\Program Files\Palm...), you can just choose Options / Setup PDA Syncing in Open Fitness, click Find..., and then navigate to the Palm desktop folder. The openfitnessmobile.mdb file should be located inside that directory, under a folder with your Palm user name.

You can also use the windows search feature to find the file, as described below...
  1. Use the Windows 'Search' feature to locate openfitnessmobile.mdb. Clicking the Start menu, and choosing Search will open the Windows 'Search' feature.
  2. When the search is complete, you should see a the openfitness.mdb file in the list.
  3. Right-click on the file and choose Properties to get the full path to the file.
  4. Locate the path beside the Location: label (probably starts with C:\Program Files). That is the path you need to provide to the Open Fitness desktop software for syncing.
  5. Provide this path to the Open Fitness desktop software by choosing Options / Setup PDA Syncing and clicking the Find... button.


I lost my key, and now I cannot unlock the free trial. What is my key?
Your key is available through Share-It. You can log into your Share-It account and get your key by going to www.shareit.com, choosing 'Customer Service', and then clicking the Login button.

Is there a version of Open Fitness available for Pocket PC?
We do not offer any products for Pocket PC at this time. We curently do not have any plans to offer products for Pocket PC.

I tried to email WORKOUTWARE.COM, but you never responded.
Most of the time when this happens, we did try to respond, but SPAM filters have intercepted our emails. Please double-check your SPAM folder or Junk folder and make sure our response is not sitting in there.



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